Refund policy

Returns and exchanges

If you are not satisfied when you receive your order, you have 14 days from the date of receipt to return or exchange the item.

  • The product must be unused.
  • The product must be returned in the same condition in which it was sent and in its original packaging.
  • The product must be returned to our offices (see address below) within 14 days of receipt of your order.

D’COMO (att. E-shop), D’COMO (ATT. ESHOP),
Zuatzu Business Park

C/ Juan Fermín Gilisagasti nº 4
Pía - Norte building, office 105
20018 Donostia- San Sebastián


  • You can cancel your order(s) at any time before shipment and you will receive a full refund.
  • If your order has already been shipped (i.e. it has already left the warehouse) you will have to wait until delivery to cancel your order, although such cancellation will be subject to the terms and conditions established for returns (see section "Exchanges and returns").
  • You may also contact our Customer Service to cancel your order, as long as it has not been shipped.

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